EXPERTEYE SOLUTIONS LIMITED REFUND POLICY

Thank you for choosing Experteye Solutions Limited. We strive to provide high-quality services and ensure your satisfaction with our solutions. Please review the following refund policy regarding refunds for services provided by our company:

Scope of Refund Policy:

This refund policy applies to services provided by Experteye Solutions Limited including custom software development and any other related services.

Refund Eligibility:

Refunds may be considered under the following circumstances:

1. The customer requests a refund within [30] days of the initial payment for the service.
2. The service provided does not meet the specifications outlined in the project agreement or proposal.
3. The service is cancelled or terminated by Experteye Solutions Limited due to unforeseen circumstances or inability to fulfil the project requirements.

Non-Refundable Services:

Certain services may not be eligible for a refund, including but not limited to:

1. Customized software development services where significant work has already been completed as per the project requirements.
2. Services rendered as part of ongoing maintenance, support, or consulting agreements.
3. Third-party costs, expenses, or licenses incurred on behalf of the customer during the project implementation.

Refund Process:

To request a refund, the customer must submit a written refund request to Experteye Solutions Limited detailing the reasons for the refund and any relevant documentation supporting the request.

Experteye Solutions Limited will review the refund request and assess its eligibility based on the terms outlined in this policy.

If the refund request is approved, Experteye Solutions Limited will initiate the refund process within [30] business days, and the refund will be issued to the original payment method used for the transaction.

Cancellation and Termination:

If the customer decides to cancel or terminate the project after work has commenced, the company reserves the right to withhold any partial payments already received for services rendered up to the cancellation date.

Experteye Solutions Limited may also charge for any work completed or expenses incurred on behalf of the customer up to the cancellation date.

Modification of Policy:

Experteye Solutions Limited reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website or other communication channels, we therefore encourage all our customers to keep on checking our website to be updated with any changes.

By engaging with Experteye Solutions Limited website for our services, you acknowledge and agree to abide by the terms of this refund policy. If you have any questions or concerns regarding this policy, please contact us at info@experteyeltd.com

Experteye Solutions Limited reserves the right to make exceptions to this policy on a case-by-case basis at our discretion.

Last updated: [30.5.2023]