Last updated: 20 October 2026

1. Introduction

Your privacy is important to us. This privacy policy describes how ExpertEye Solutions Limited collects, uses and protects the personal information we receive from our customers in connection with the services we provide.

ExpertEye Solutions Limited provides software, payments integration, IT consulting and related technology services to businesses. We value the privacy of our customers and of everyone who uses our website and related sites, applications, services and tools.

2. Purpose of this policy

This policy explains what personal information we collect from our customers to provide our services, and how we use it.

Please read it together with any other information we give you when we collect or process personal data about you, so that you fully understand how and why we use your data.

3. Information we collect

We collect personal and non-sensitive information from our customers to provide our services. This includes your name, registration information, location information, contact information such as email addresses and phone numbers, transaction history and other information that helps us provide our services to you.

4. How we use your information

ExpertEye Solutions Limited collects and uses information for the following purposes:

To prevent, detect and manage the risk of fraud, financial loss and illegal activity, for you, for us and for our business, using internal and third-party screening tools.
To meet our legal obligations. We use personal data to meet our contractual and legal obligations relating to anti-money laundering, know-your-customer (KYC) laws, anti-terrorism, export controls, prohibitions on doing business with restricted persons or in certain business areas, and other legal obligations. We work to keep our services safe, secure and compliant, and collecting and using personal data is essential to this.
To create and manage any accounts and business you have with us, verify your identity, provide our services and respond to your enquiries.
To process your payment transactions, including chargebacks and related dispute resolution.
To verify your identity information against publicly available or restricted government databases where regulations require it.
For business purposes such as quality control, training and keeping our systems running well, and to improve our website, products, services and user experience through your feedback.

5. Disclosure of information

ExpertEye Solutions Limited does not sell, trade or rent personal data to anyone. We will not share or disclose your personal data to a third party without your consent, except where this is necessary to provide our services or as described in this policy.

Any disclosure of your information will be made in line with applicable laws and regulations. We assess and review every request for information and may decline to provide it to the party requesting it.

We may disclose your information to:

Law enforcement agencies, regulatory authorities, courts or other statutory authorities, in response to a demand issued with the appropriate lawful mandate.
Our subsidiaries, associates, partners, software developers or agents who are involved in delivering the ExpertEye services you order or use.
Fraud prevention and anti-money laundering agencies.
Publicly available or restricted government databases, to verify your identity information where regulations require it.
Service providers, such as vendors or agents working on our behalf for the purposes described in this policy. For example, companies we engage to provide customer support, to help protect and secure our systems and services, or to carry out sanctions screening and identity verification may need access to personal data to perform those functions.
Payment service providers. When you provide payment data, we share payment and transaction data with the payment service providers needed to process your payment.

6. How long we keep your information

By law we must keep basic information about our customers (including contact, identity, financial and transaction data) for seven years after they stop being customers or after a transaction is completed. ExpertEye Solutions Limited is required by law to keep the data you provide to process transactions, complete settlements, make refunds, identify fraud and comply with applicable laws and tax, reporting and regulatory rules.

6.1 Period for storing information

As long as reasonably necessary to provide our services to you.
For as long as your account is active and we have your consent.
For the period needed to meet our legal and statutory obligations.
As needed to verify your information with a payment service provider.

6.2 What determines how long we keep it

The contract terms agreed between ExpertEye Solutions Limited and the customer, or whether the data is still needed for the purpose for which it was collected.
Whether the transaction or relationship has legal implications or a required retention period.
Whether the customer has expressly asked us to delete their personal data. We will act on such a request only where the data subject is not under any investigation that requires us to keep the data, and where there is no existing contract with the data subject that requires us to keep processing it.
Whether ExpertEye Solutions Limited has another lawful basis for keeping the information beyond the period needed for its original purpose.

7. Data security

We have put appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to employees, agents, contractors and other third parties who need it to do their work. They process your personal data only on our instructions and are subject to a duty of confidentiality.

In line with the Payment Card Industry Data Security Standard (PCI DSS), we use access controls, security protocols and standards, including encryption and firewall technologies, to keep your card information and any other personal information you share with us safe and secure on our servers. We also apply regular security updates to keep our security infrastructure in line with industry standards.

8. Your rights

ExpertEye Solutions Limited keeps records of its personal data processing and has procedures that allow you to exercise your rights as a data subject where they apply. You have the right to:

Ask us to correct or update personal data we hold about you that is inaccurate, incomplete or out of date.
Ask us to restrict the processing of your personal data, or to erase it.
Ask us to move your data from ExpertEye Solutions Limited to a third party.
Object to direct marketing, and ask us to restrict how we process your information.
Opt out at any time if you are uncomfortable with how your data is used.
Ask for access to the personal data we hold about you (a data subject access request).

9. Changes to this policy

We may need to update, change or amend this privacy policy as our technology develops and as the law requires. If we materially change the way we use or share personal data we have already collected from you through our services, we will give you notice or ask for your consent where the law requires it. This policy applies from the date shown at the top of this page.

10. Cookies

Cookies are small files placed on your computer, mobile phone or tablet that can record certain information about your visit. This information is often essential for a website to work properly. For example, a cookie may remember the items in your shopping cart or your details for a password-protected area of a website. You can turn off cookies, although we do not recommend this because it can stop some websites from working correctly.

11. How to contact us

If you have any questions or complaints about this privacy policy, need clarification, or would like to know more about exercising your data privacy rights, please contact us:

Email: info@experteyeltd.com
Phone: +254 110 054 029
Office: Pramukh Tower, 4th Floor, Westlands Road, Nairobi, Kenya

Privacy Policy